DELIVERY / RETURN / EXCHANGE


Delivery with shipping

  • Free domestic shipping for shopping worth 300 TL and above
  • Orders placed until 16:00 on weekdays will be shipped on the same day; orders placed after 16:00 on weekdays will be shipped the next day. Delivery time is 1-2 business days within Istanbul and 1-3 business days outside Istanbul, with UPS shipping assurance.

4 hours delivery by courier within Istanbul

  • Free courier delivery for shopping worth 1000 TL and above
  • Within Istanbul, your orders before 17:00 during weekdays and 14:00 on Saturdays will be delivered to your address in 4 hours at the latest with courier delivery.

RETURNS

You can return the products you ordered at shopi go without explanation, free of charge, within 30 days from the date of delivery to you or the person/organization at the address you indicate by UPS courier, provided that they are unused and the original packaging is undamaged.

We kindly request you to send the product you will return to the address indicated on Shopi Go's return form, free of charge, by filling in the original invoice and the return form on the back of the invoice, in a complete, unused, and undamaged form.

For exchanges, you can come to our store with your exchange card or call our customer service at 444 86 84 or send an e-mail to info@shopigo.com.

For detailed information Delivery/Return/Exchange you can visit.

 

 

DELIVERY

  • Delivery within Istanbul: The works ready for delivery are delivered within 2-5 working days, the works that are not ready for delivery are delivered within 2-9 working days according to the length of the preparation process.
  • Delivery to other cities: The works ready for delivery will be delivered within 3-7 working days; the works that are not ready for delivery are delivered within 3-10 working days depending on the preparation process..
  • The information required to download videos, GIFs, and all Digital works will be sent to you via e-mail.
  • You will be contacted for Digital Installation works to be technically set up and an installation schedule will be created.

RETURN 

  • Which artwork can’t be returned?
    • All pictures and prints that are specially printed for you.
    • All artwork that is framed specially for you.
    • All Sculpture and Ceramic works under the 3D category.
    • All 4D artifacts such as video, GIF, and other digital work that is sent to you without a watermark.
    • All digital installation work whose technical set up was specific to you and the location you requested.
  • You can return the works that you bought at shopi go ART within 14 days of their delivery to you or the address of the person/institution that you had provided that they are undamaged.
  • To initiate the return process, you need to create your request by contacting our customer service at 444 86 84, info@shopigoart.com, or via WhatsApp Support Line.
  • Müşteri hizmetleri, talebiniz doğrultusunda eseri teslim almak için bir tarih oluşturur, ve sizinle paylaşır. 
  • Returns should only be made with the return procedure determined by Shopi go ART. No other form of returns will be accepted..

 

For detailed information Delivery/Return/Exchange you can visit.