Frequently Asked Questions

What is the purpose of Add to Favorites?

With its user-friendly interface, shopi go allows you to complete your shopping in the easiest and most accurate way. You can use the add to favorites button to make accurate comparisons and return to the products that stayed on your mind.

The discount code gives an error, what should I do?

Your discount code may have expired, please make sure of the expiration date. Your discount code is not valid on discounted products. Your discount code is not valid in some categories. For more detailed information, you can click the live support button.

Is it safe to shop with my credit card?

Absolutely... shopigo.com uses Secure Sockets Layer (SSL) technology to ensure the security of your information. SSL technology encrypts your personal information during your online shopping and keeps it secure.

Can I exchange a product I purchased?

You can exchange the products you ordered from shopi go within 14 days from the delivery date to you or the person/institution at the address you specified, provided that they have not been used and without giving any reason. Click here for exchange conditions.

Can I return a product I purchased?

You can return the products you ordered from shopi go within 14 days from the delivery date to you or the person/institution at the address you specified, provided that they have not been used and without giving any reason.

Can you deliver the products I purchased on the same day?

For orders placed within Istanbul by 3:00 PM on weekdays and by 12:00 PM on Saturdays, your order will be delivered to the address via courier within 4 hours. You can call our Customer Service at 444 86 84 to arrange the delivery time according to your schedule.

How can I stay informed about discounts and new arrivals on shopi go?

To be the first to know about all discounts and new arrivals on shopi go, you can subscribe to our e-newsletter.

Can I access shopigo.com from mobile devices?

You can easily access shopigo.com from your mobile devices, and by downloading the shopi go app you can instantly stay informed about announcements.

Can I send gifts through shopigo.com?

You can send gifts to any address throughout Turkey. At the end of your shopping, a “Gift / Order Note” box will appear. Simply add your gift note into the box, and it will be printed on our special note card and placed inside the gift package.

Can I shop on shopigo.com without becoming a member?

Yes, you can. By adding the products you want to purchase to your cart, you can complete your shopping without registering on our website through the "Guest Checkout" option. However, by becoming a member, you can access your order details anytime, add products you want to follow to your favorites, save your addresses to complete your shopping faster, and benefit from exclusive offers available only to our members.

Are the products sold on shopigo.com original products of the mentioned brands?

All the products we offer for sale are selected from the brands’ own collections and are completely original.

When will my order be delivered?

Orders placed by 3:00 PM on weekdays and by 12:00 PM on Saturdays are delivered the next business day to addresses within Istanbul, and within 3 business days to addresses outside Istanbul via Yurtiçi Kargo. For the courier option, orders placed within Istanbul by 3:00 PM on weekdays and by 12:00 PM on Saturdays will be delivered to your address within 4 hours at the latest.

Can I place an order from abroad?

Yes, as shopi go, we ship worldwide. You can easily place an order from abroad. For more information about the shipping details and delivery fees of your order, you can contact us.

Dropstitch Mohair Knit Crewneck - Brown

Steward Masked Fleece - Dark Grey

XT-6 Camo "Black/Asphalt/Castlerock"

STBA Knitted Sweatpants - Baby Blue

Little America Backpack 30L - Navy

Brain Dead x adidas Track Pant "Collegiate Navy"

Soho Dad Hat LX - Blackout

Oakley Icon RC Backpack - Mist

Eyejacket Redux - Matte Olive Ink/Prizm Bronze Gradient

Liverpool FC LF Jersey "Carbon/Halo Gold"

Blountville Sweater - Wood Ash

Hue Packable Wind Jacket - Black

Frequently Asked Questions

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