DELIVERY / RETURN / EXCHANGE

Return, exchange, and delivery conditions may vary in some categories. We recommend reviewing these conditions in detail before making your purchase.

shopi go

DELIVERY

Delivery by Cargo

• Cargo is free for orders over 4500 TL.
• Orders under 4500 TL are charged 79 TL.
• Orders placed on weekdays until 16:00 are shipped the same day; orders placed after 16:00 are shipped the next day. Delivery time with Yurtiçi Kargo assurance is 24 hours within Istanbul and 1-3 business days outside Istanbul.
• The cargo company does not operate on public holidays.

4-Hour Delivery by Courier within Istanbul

• Valid for orders over 500 TL.
• The courier fee is charged as 99 TL.
• With courier delivery, your Istanbul orders placed by 15:00 on weekdays and by 12:00 on Saturdays will be delivered to your address within 4 hours.
• The courier company does not operate on public holidays.

RETURN

You may return products ordered from shopi go within 14 days from the delivery date to you or the recipient you specified, provided that the products are unused and their original packaging is undamaged, free of charge via Yurtiçi Kargo without providing any reason.

How to return?

The return conditions are as follows:

• Please package the product you want to return along with its invoice or the information note sent with the product, ensuring it is unused and its original packaging is undamaged, and send it free of charge with the Yurtiçi Kargo return code.

Yurtiçi Kargo Company Code: 195313234

Return Address: Hamidiye Mahallesi, Soğuksu Caddesi, No:5, Özer 2 İş Merkezi, KAĞITHANE / ISTANBUL

• For returns sent with other cargo companies, the shipping fee belongs to the sender. If sent with recipient payment, it will not be accepted.
• If the invoice of the product to be returned is issued to a company, the company’s issued return invoice must be sent together. Otherwise, the return process cannot be completed.
• Returns of products with damaged/original packaging, cargo labels attached directly to the box, or sealed with cargo tape will not be accepted. Such products will be sent back to the sender with recipient payment.
• If any, all standard accessories of the product must be sent undamaged and completely with their original packaging.
• Returns of clothing products that have been used and/or altered are not accepted.
• Returns and exchanges are not accepted for jewelry.
• Portable and visual electronic devices such as phones, cameras, and game consoles must have the screen protection tape intact. The screen and other parts of the device must not have scratches, damage, impact marks, or liquid contact.
• All cosmetic and personal care products, books, copyable software and programs, all technological products, DVDs, VCDs, CDs, cassettes, and computer/stationery supplies (toner, cartridge, ribbon, etc.) can only be returned if unopened, untested, undamaged, and unused.
• Due to hygiene reasons, returns/exchanges of underwear, socks, swimsuits, and similar products are not accepted.
• Once your product is received by shopi go, it will be checked for compliance with the return conditions mentioned above. If the return is approved, your refund process will begin after you receive the confirmation email.

* Refunds for credit card transactions will be processed within 1-3 business days, and refunds for debit card transactions will be processed within 7-14 business days. The time for the refund to be reflected in your account may vary depending on your bank. In case of delay, you may contact your bank for detailed information.

• If your return does not comply with the return conditions, the relevant product will be sent back to your address free of charge.
• For return shipments of international orders, the shipping fee must be paid by the customer.

EXCHANGE

You may send products ordered from shopi go within 14 days from the delivery date to you or the recipient you specified, provided they are unused, via Yurtiçi Kargo free of charge and start your exchange process.

How to exchange?

• Please package the product you want to exchange along with its invoice or the information note sent with the product, ensuring it is unused and its original packaging is undamaged, and send it free of charge with the Yurtiçi Kargo return code.
• On the back of the invoice, please write “Exchange Request” and specify in writing the size/color you would like instead of the returned product.
• For gift exchanges, you can complete the exchange process by visiting our store with your exchange card, calling our customer service at 444 86 84, or sending an email to info@shopigo.com.
• After checking your product(s) for compliance with the exchange conditions, you will be informed of the status of the exchange by email as soon as possible. If the product you requested is in stock, it will be sent to you free of charge within 1 business day. If the product is out of stock, the amount you paid will be refunded to your account according to your payment method.
• Exchange is only available for the same model products in terms of color/size/number. Exchange for a different product is not possible.

• Yurtiçi Company Code: 195313234

Exchange Address: Hamidiye Mahallesi, Soğuksu Caddesi, No:5, Özer 2 İş Merkezi, KAĞITHANE / ISTANBUL

• For returns sent with other cargo companies, the shipping fee belongs to the sender. If sent with recipient payment, it will not be accepted.

Return/Exchange Cargo Shipment:

You will not pay any cargo fee for returns/exchanges sent via Yurtiçi Kargo.

If the return/exchange shipment is made with a cargo company other than Yurtiçi Kargo, the shipping fee will not be covered by us.

When your order is delivered, you may open and check your package with the cargo officer. If the package is crushed, torn, opened, wet, etc., or if you encounter an unexpected situation or a faulty product, do not accept the package. Request a report from the cargo officer and ensure that the package is returned to us by the cargo company.

You may call our customer service at 444 86 84 to provide information.