REFUND POLICY
Exchange, return and delivery conditions are different between shopi go and shopi go ART.LIt shows lik. We recommend that you review these conditions in detail before making your purchase.
RETURN
You can return the products you ordered from shopi go free of charge via Domestic cargo without giving any reason within 14 days from the date of delivery to you or the person/organization at the address you specified, provided that they are unused and the original packaging is undamaged.
howL is it refunded?
The conditions within the scope of return are as follows;
- We kindly request that you fill out the original invoice and the return form on the back of the invoice and send the product you want to return, complete, unused and with undamaged packaging, to the address specified on Shopi Go's return form, free of charge via domestic cargo.
Domestic Company Code: 195313234
Return Address: Hamidiye District, Soğuksu Caddesi, No:5, Özer 2 Business Center, KAĞITHANE / İSTANBUL
- For returns sent via other cargo companies, the shipping fee belongs to the buyer. It will not be accepted if it is sent with buyer payment.
- If the invoice of the product you want to return is issued in the name of an institution, it must be sent together with the return invoice issued by the institution. Otherwise, the return process cannot be completed.
- Returns of products whose original box/packaging has been damaged, which have a shipping label attached to them, or which are taped with shipping duct tape are not accepted. Products received in this way will be sent back in the same condition they were received, with payment paid by the other party.
- All standard accessories of the product, if any, must be sent undamaged and in their original packaging.
- Returns of clothing products are not accepted if they have been used and/or modified.
- Telephone, Photography portable and display devices such as video cameras, game consoles,Lü The protective tape on the product screen of electronic devices must not be removed. There should be no scratches, damage, impacts or liquid contact on the screen and other parts of the device.
- All kinds of cosmetic and personal care products, books, copyable textLProducts and programs, all technological products, DVDs, VCDs, CDs, cassettes and computers, stationery and stationery consumables (toner, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, untested, intact and unused.
- For hygienic reasons, products such as underwear, socks and swimsuits cannot be returned/exchanged.
- After your product is received by shopi go, its compliance with the return conditions stated above is checked. If the return is approved, your refund process will start after the confirmation notification sent to your e-mail address.Lir.
* Transactions made by credit card will be refunded within 1-3 business days, and transactions made by debit card will be refunded within 7 - 14 business days. The time it takes for the refund amount to be deposited into your account depends on the bank of your card.LIt varies as . If there is a delay in the reflection on your account, you can get detailed information from your bank.
- If your return does not comply with the return conditions, the relevant product will be sent back to your address free of charge.
- Return purpose of international ordersLShipping costs for shipments are paid by the customer.
CHANGE
You can send the products you ordered from shopi go to shopi go free of charge via domestic cargo within 14 days from the date of delivery to you or the person/organization at the address you provide, provided that they have not been used, and you can start your exchange process.
howL change structureLir?
- For exchange, you can send your products back, unused and with undamaged packaging, along with your invoice and the return form that comes with the products, to the address specified in the return form, free of charge, via Yurtiçi Kargo.
- Write "Change Request" on the form on the back of the invoice.LWe kindly ask you to specify "I" and write down the size/color you want instead of the product you want to exchange.
- For gift exchanges, come to our store with your exchange card or 444 86 84 by calling our customer service at or info@shopigo.com You can make your changes by sending an e-mail to .
- Once your product(s) are checked for compliance with the exchange conditions, the status of the exchange will be notified to you via e-mail as soon as possible. If the product you want is in stock, it will be sent to you free of charge within 1 business day. If the product is out of stock, the fee you paid will be refunded to your account according to your payment method.
- Changes are made only by changing the color/size/number of the same model products. It is not possible to exchange it for a different product.
Domestic Cargo Company Code: 195313234
Exchange Address: Hamidiye District, Soğuksu Caddesi, No:5, Özer 2 Business Center, KAĞITHANE / İSTANBUL
- For returns sent via other cargo companies, the shipping fee belongs to the buyer. It will not be accepted if it is sent with buyer payment.
Return/Exchange Cargo Shipping:
You will not pay shipping fees for any returns/exchanges you send via Yurtiçi Cargo.
In case of return/exchange shipment with a cargo company other than the Domestic Cargo company, the shipping fee is not covered by us.
When your order is delivered, you can open and check your package accompanied by the cargo officer. The package may be crushed, torn, opened, wet, etc. If this is the case, or if you encounter an unexpected situation or a problematic product, do not accept the package, file a report with the cargo officer and ensure that the package is returned to us by the cargo company.
444 86 84 You can give information by calling customer service on our phone number.
RETURN
How do you describe a work you have purchased?L can you return it?
* You can return the works you purchased from shopi go ART together with your invoice within 14 business days from the date of delivery to you or the person/organization at the address you provide, provided that they are not damaged in any way.
* To start the return process 444 86 84 from our phone no. info@shopigoart.com via e-mail address or From WhatsApp Support Line You need to create your request by contacting our customer services.
* Refund should only be made through the return procedure determined by shopi go ART. Apart from this, returns made by any other means will not be accepted.
* Returns must be made with the original box/packaging. Returns of works whose original box/packaging has been damaged or where cargo duct tape is attached to the work are strictly not accepted. Works received in this way will be sent back in the same condition they were received, with payment paid by the other party.
* If the invoice of the work you want to return is issued in the name of an institution, it must be sent together with the return invoice issued by the institution. Otherwise, the return process cannot be completed.
* After the work you return is received by shopi go ART, its compliance with the return conditions stated above is checked. If the return is approved, your refund process will start after the confirmation notification sent to your e-mail address.Lir.
* Transactions made by credit card will be refunded within 1-3 business days, and transactions made by debit card will be refunded within 7 - 14 business days. The time it takes for the refund amount to be deposited into your account depends on the bank of your card.LIt varies as . If there is a delay in the reflection on your account, you can get detailed information from your bank.
* If your return does not comply with the return conditions, the relevant work will be sent back to your address.
* Returns for international ordersLShipping costs for shipments are paid by the customer.
Which works are not accepted for return?
* All prints made just for you. Photography's, Prints'.
* All works with frames made just for you.
* All in the 3D category Ceramics And Sculpture works.
* Video, Gif and all Digital works in the 4D category will be sent to you with a link, without watermark.
* All Digital Installation works whose technical installation is specific to you and made in the location you want.
CHANGE
There is no exchange option for the works sold on shopi go ART.
