Delivery, return and exchange conditions different between shopi go and shopi go ART. We recommend reviewing these conditions before making your purchase.
shopi go
Delivery
Delivery with shipping
- For a short time, delivery by courier is free to all parts of Turkey.
- Orders placed until 16:00 on weekdays will be shipped on the same day; orders placed after 16:00 on weekdays will be shipped the next day. Delivery time is 24 business hours in Istanbul and 1-3 business days outside of Istanbul, with Yurtici Courier shipping assurance.
- Delivery is not available on public holidays.
Delivery in 4 hours with Istanbul Courier
- Free courier delivery for a limited time.
- Orders within Istanbul that are placed until 17.00 on the weekday and 14:00 on Saturday, will be delivered to your address within 4 hours.
- Courier delivery is not available on public holidays.
RETURN
You can return the products you ordered from shopi go free of charge by Yurtici courier within 30 days from the date of delivery to you or the person/organization at the adress you indicated, provided that they have not been used and the original packaging has not been damaged.
How is it returned?
Conditions under return are as follows;
- The product that you intend to return should be unused and unharmed. In order to return we obliged to have its' original invoice, and the filled form that placed behind the return bag. You can send the item with obliged components to the adress of Yurtici cargo that specified on the Return Form of shopi go.
- You can book a courier from following adress " https://www.yurticikargo.com/tr/online-servisler/kurye-cagir " and through following numbers; 0850 255 00 66 or whatsapp shipment line: 0530 524 93 33.
Yurtici Courier firm code: 195313234
Return address: Hamidiye Mahallesi, Soğuksu Caddesi, No:5, Özer 2 İş Merkezi, KAĞITHANE / İSTANBUL- The shipping fee of the returns sent by other cargo companies than Yurtici courier belongs to the buyer.
- If the invoice of the product you want to return is arranged on behalf of an institution, the organization has been sent to the return invoice. Otherwise, the return process cannot be completed.
- The packaging should be the exactly same as you purchased. If the item's packaging/original box is damaged, such as; the cargo tag is pasted on the box, the return can not accepted. In this way, the incoming products will be sent back to the opposite side as the delivery is received.
- All standard accessories of the product has to be sent with no damage and exactly the original packages.
- If the clothing products were used and / or renovated, returns are not accepted.
- The protection tape of Portable and video electronic devices such as telephone, camera, game consoles should not be removed on the product screen. There shouldn't be any scratch or damage on the screen and other parts of the device.
- All types of cosmetic and personal care products, books, copied software and programs, all technological products, dvd, vcd, cd, cassettes with computer, stationery and stationery supplies (toner, cartridge, ribbon, etc.) However, the packaging is not tried, unspoiled and can be returned if they are not used.
- For hygienic reasons, refunds such as internal clothing products, socks, swimwear are not made available.
- After your product is received by shopi go, compliance with the above-mentioned return conditions are checked. If the return process is approved, your refund transactions are started after the confirmation notification sent to your e-mail address.
* Refund of transactions with credit card will be carried out within 1-3 business days, the return of the debit card will be made within 7 - 14 working days. The time of the return amount deposited in your account depends on the bank of your card. In case of delay in reflection on your account, you can get detailed information from your bank.
- If your return is not suitable for return conditions, the relevant product is sent back to your address with free shipping.
- The shipping fee in the return for international orders is paid by the customer.
The products you have ordered from shopi go can be send back to shopi go with Yurtici courier courier within 30 days if and only if the products are not used and harmed in any way. The products need to be on the same condition as you received.No shipping fee is charged for the exchanges you send with Yurtici courier.
How to exchange?
- For exchange, you can send back your product with its invoice and the filled return form that came with the product. The packaging should not be damaged. You can ship the product to the address specified in the returned form, with Yurtici cargo. No fee is charged.
- You should specifically write "request of change" on the back of the bill, and the wanted size / color of the item you want to change with.
- In gift changes, you can come to our store with your exchange card or you can call our customer service number 444 86 84 or reach out by sending an e-mail to the info@shopigo.com
- After checking in compliance with the conditions of change of your product / products, the status of the change is transmitted to you by e-mail as soon as possible. If the product you requested is available in stock will be sent to you with cargo within 1 business days. If the product is not in stocks, you will be redeemed to your account according to your payment as you pay.
- Change is only made in the form of color and change with a different product is not possible.
- You can book a courier from following adress " https://www.yurticikargo.com/tr/online-servisler/kurye-cagir " and through following numbers; 0850 255 00 66 or whatsapp shipment line: 0530 524 93 33.
Yurtici Courier firm code: 195313234
Exchange Address: Hamidiye Mahallesi, Soğuksu Caddesi, No:5, Özer 2 İş Merkezi, KAĞITHANE / İSTANBUL
- The shipping fee of the returns sent by other courier companies belongs to the buyer.
Shipping of Return / Exchange :
No shipping fee is charged for any return and/or exchange you send with Yurtici cargo.
In the case of a shipping company except Yurtici cargo company, the shipping fee is not met by us.
When your order is delivered, you can open your package to check if its crushed,torn,opened,soaked etc accompanied by cargo authority. If you are encounter an unexpected situation or problem, do not accept the package. Make sure that the package is returned to us by the cargo company by keeping a record with the courier employee.
444 86 84 You can provide information by calling customer service from our numbered phone.
shopi go ART
Delivery and Return
Delivery
Delivery in Istanbul:
*The artworks you buy from shopi go ART are delivered within the borders of Istanbul with the shopi go ART special delivery team.* The shopi go ART works that ready for delivery are delivered within 2-5 working days, works that are not ready for delivery but need to be prepared are delivered within 2-9 working days depending on the process.
* The necessary information is sent to you via an e-mail so that you can download videos, GIFs, and all Digital works, whose link will be sent to you, will be sent without watermark.
* Technical installation is contacted for digital installation works and a common installation schedule is created.
* During delivery, you are required to check the work when you are in the official, take photos of damage without accepting delivery in case of damage and contact us by contacting us by contacting us.
* If your work has reached your hand with the cargo company we are agreeable, you must not take the work in case of damage and keep the minutes of the cargo authority.
* After the work is submitted by you, please note that shopi go ART Special Delivery Officer / shipping firm fully fulfilled the task.
Delivery for out of Istanbul areas :
* Deliveries to out of Istanbul are made with the Yurtici and Bolt cargo assurance we agree.
*Works ready for delivery are delivered within 3-7 working days, works that are not ready for delivery but need to be prepared are delivered within 3-10 working days depending on the process.
* The information required to download video, GIF, and all digital works is forwarded to you via an email.
* You will be contacted for the Digital Installation works that will be technically installed and a joint installation calendar will be created.
* During the delivery, you are required to check the work while the cargo officer is with you, and in case of damage, you should take photos of the damage and contact us before accepting the delivery and inform us of the situation.
* In case of damage, you need to keep the reproduction of the cargo authority.
* After the work is received by you, please note that you have accepted that the cargo firm fully fulfill the task.
* Shipping companies do not work on public holidays.
International Delivery:
International deliveries are made with the DHL assurance we agree.
Related to delivery charges 444 86 84 From our numbered phone, info@shopigoart.com over the e-mail address or From whatsapp support line You are required to contact our customer services.
Delivery of works that require installation:
For digital installation works that require technical installation, our team after your purchase contacts you, after informing you about the installation, the installation will be done with the team / artist on the date to be decided on the date. This process can vary according to the date where the team will make you and install. Some works may be requested by the artist himself. In case of an installation that you can do, the necessary guidelines are made by our artist.
RETURN
How can you return an artifact you purchased?
* You can return the works you bought from shopi go ART, together with your invoice, within 14 working days from the date of delivery to you or the person/organization at the adress you indicated, provided that it has not been damaged.
* To start the return process 444 86 84 From our numbered phone, info@shopigoart.com over the e-mail address or From whatsapp support line You need to create your request by contacting our customer service.
* Returns should only take place with the return procedure to determine shopi go ART. Apart from this, the returns to all other means will not be accepted.
* Returs must be made in the original box/packaging. The return of the works whose original box/packaging has been damaged and on which the cargo duct tape has been affixed will not be accepted. The works received in this way will be sent back to the other party as they are received.
* If the invoice of the work you want to return is arranged on behalf of an institution, it is necessary to be sent with the return invoice organized by the organization. Otherwise, the return process cannot be completed.
* Once your return received by shopi go ART, the compliance with the above-mentioned return conditions will be checked. After the approval of the return process, your refund transactions are started after the confirmation notification sent to your e-mail address.
* Refund of transactions with credit card will be carried out within 1-3 business days, the return of the debit card will be made within 7 - 14 working days. The time of the return amount deposited in your account depending on the bank of your card. In case of delay in reflection on your account, you can get detailed information from your bank.
* If your return is not suitable for return conditions, it is sent back to your respective work address.
* Shipping costs are paid by customer in international orders.
What are the non-returned artefacts?
* Prints of all photographs that are performed only to you.
* All works whose frame is made exclusively for you.
* All ceramics and sculptures located in the 3D category.
* With a link to you, the video is in the 4D category that will be sent without WaterMark, Gif and all digital works.
* Technical installation is specific to you, and all the digital installation made of your desired venue works.
CHANGE
There is no change option in the works sold in shopi go ART.
